Cancellation & Refund Policy

Company Name:

Online Growth Hub

Proprietor:

Dheeraj

Effective Date:

January 2026

Our Commitment to Fair Practices

Online Growth Hub is committed to customer satisfaction and maintains a transparent cancellation and refund policy. We understand that circumstances may change, and we strive to accommodate our clients' needs while maintaining fair business practices.

Please read this policy carefully to understand your rights and obligations regarding cancellations, refunds, and project modifications.

1. Cancellation Policy

Before Project Commencement

Full Refund Eligible: If you decide to cancel before any work has begun on your project, you are eligible for a full refund of the advance payment, minus any payment processing fees.

Cancellation Process:

Send a written cancellation request to info@onlinegrowthhub.in
Include your project details, invoice number, and reason for cancellation
We will acknowledge your request within 24 hours
Refund will be processed within 5-7 business days

After Project Has Started

Partial Refund: Once work has begun on your project, cancellations are subject to the following conditions:

0-25% Initial Stage

Refund: 75% of total project cost

Deduction: 25% for initial research, planning, and setup

25-50% Development Stage

Refund: 50% of total project cost

Deduction: 50% for work completed, resources used

50-75% Advanced Stage

Refund: 25% of total project cost

Deduction: 75% for substantial work completed

75-100% Final Stage

Refund: Not eligible

Reason: Project near completion, all resources utilized

Non-Cancellable Services

The following services cannot be cancelled once initiated:

Domain registration and renewal fees
Hosting setup and configuration (after activation)
Third-party licenses and subscriptions
SSL certificates (after issuance)
Email marketing campaigns (after launch)
PPC advertising spend (client's ad budget)

2. Refund Policy

Grounds for Refund

You may be eligible for a full or partial refund in the following situations:

Service Not Delivered

If we fail to deliver the agreed services within the specified timeline without valid reason, you may request a full refund.

Major Technical Issues

If the delivered product has significant bugs or technical issues that cannot be resolved within a reasonable timeframe (14 days).

Scope Not Met

If the final deliverable does not meet the agreed project scope and specifications outlined in the contract.

Our Inability to Deliver

If we determine that we cannot complete the project due to technical or resource limitations, a full refund will be issued.

Non-Refundable Situations

Refunds will NOT be issued in the following cases:

Change of mind after project completion
Lack of use or perceived value after delivery
Delays caused by client (missing content, feedback, approvals)
Subjective dissatisfaction with design elements (within agreed scope)
Digital products that have been downloaded or accessed
Custom development work already integrated into client's systems
Failure to use the service after purchase

3. Digital Products & Downloads

Important Notice for Digital Products

Due to the nature of digital products, the following policies apply:

Website Templates & Themes

No Refunds: Once downloaded, website templates and themes are non-refundable
Preview Before Purchase: We provide detailed previews and demos before purchase
Support Included: 30 days of installation and setup support provided
Bug Fixes: We fix any technical bugs or issues reported within 7 days

Source Code & Scripts

No Refunds: Once accessed or downloaded, no refunds are possible
Documentation: Comprehensive documentation provided with all code
Updates: Free updates for 6 months from purchase date
Technical Support: Email support for installation and configuration issues

Digital Resources & eBooks

Immediate Access: Digital resources are delivered immediately via email
Non-Refundable: All sales are final once the download link is sent
Quality Guarantee: If files are corrupted or unreadable, we'll provide replacements
Content Accuracy: Report any errors within 7 days for corrections

4. Refund Processing

Submit Request

Email your refund request to info@onlinegrowthhub.in with:

Invoice/Order number
Project details
Reason for refund
Supporting documentation (if applicable)

Review Process

Our team will review your request within 2-3 business days and:

Verify the refund eligibility
Assess project completion status
Calculate applicable refund amount
Contact you for any clarifications

Approval & Processing

Once approved, refund will be processed:

Email confirmation sent to you
Refund amount clearly stated
Processing initiated immediately
Timeline: 5-7 business days to your account

Refund Completion

Refund will be credited to:

Original payment method used
Bank transfer (if original method unavailable)
UPI/Digital wallet (as per preference)

Note: Bank processing may take additional 3-5 days

5. Dispute Resolution

If you're dissatisfied with our refund decision, we offer the following resolution steps:

Step 1: Direct Communication

Contact our customer support team to discuss your concerns. Many issues can be resolved through open communication.

Contact: info@onlinegrowthhub.in or +91 9032666855

Step 2: Management Review

If the issue is not resolved, request an escalation to management. We will conduct a comprehensive review of your case.

Timeline: Response within 5 business days

Step 3: Mediation

For unresolved disputes, we agree to participate in mediation as outlined in our Terms and Conditions.

Jurisdiction: Ballia, Uttar Pradesh, India

6. Monthly Retainer Services

Cancellation of Recurring Services

For monthly retainer services such as SEO, social media management, or website maintenance:

Notice Period: 30 days' written notice required before cancellation
Current Month: Payment for the current billing month is non-refundable
Prorated Refunds: Not applicable for partial month services
Service Continuation: Services will continue until the end of the paid period
Data Access: You retain access to reports and deliverables for 30 days post-cancellation

7. Modification Requests

Instead of Cancellation

Before requesting a cancellation, consider these alternatives:

Pause Project

Temporarily pause the project for up to 60 days without penalty

Scope Modification

Adjust project scope or features to better match your needs and budget

Timeline Extension

Extend project timeline if you need more time to provide feedback or content

Payment Plan

Request a custom payment plan if facing financial constraints

8. Warranty and Guarantee

Our Quality Guarantee

We stand behind the quality of our work with the following guarantees:

Bug-Free Delivery

30 days of free bug fixes for any technical issues in the delivered product

Responsive Design

All websites guaranteed to work on mobile, tablet, and desktop devices

Performance

Websites optimized for fast loading speeds and optimal performance

Security

Basic security measures implemented in all web projects

Warranty Period: 30 days from project delivery for all technical issues related to our development work. Does not cover issues arising from third-party modifications, hosting problems, or user errors.

9. Contact Us About Refunds

For any questions or concerns about our Cancellation and Refund Policy, please contact us:

Email Support

info@onlinegrowthhub.in

Response within 24 hours

Phone Support

+91 9032666855

Mon-Sat: 10 AM - 7 PM IST

Chat with us

Quick response during business hours

Office Address

Madhuban Marg, Belthara Road, Ballia, Uttar Pradesh, India

Our Commitment to You

At Online Growth Hub, we believe in building long-term relationships with our clients. Our cancellation and refund policy is designed to be fair and transparent. We're committed to working with you to find the best solution for any concerns that may arise.

Your satisfaction is our priority, and we'll always strive to exceed your expectations.

Last Updated: January 2026